{"id":2297,"date":"2025-03-14T15:18:54","date_gmt":"2025-03-14T14:18:54","guid":{"rendered":"https:\/\/chantilly.intercontinental.com\/?page_id=2297"},"modified":"2026-02-17T11:53:40","modified_gmt":"2026-02-17T10:53:40","slug":"faq","status":"publish","type":"page","link":"https:\/\/chantilly.intercontinental.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\r\n\r\n\r\n\r\n \r\n
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FAQ<\/h1>\r\n

Quickly find answers to your questions!<\/h5>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n \n\n\n
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Welcome to InterContinental Chantilly Ch\u00e2teau Mont Royal, where every detail has been designed to provide you with an exceptional experience. To make your stay easier and answer any questions you may have, we’ve compiled the most frequently asked questions here.<\/p>\n\n\n\n

Whether you’re preparing for your arrival or looking for information about our rooms, restaurants, spa or events services, this FAQ will guide you through all our services.<\/p>\n\n\n\n

Can’t find the answer to your question? We invite you to use our virtual concierge on our website or contact our team by phone on +33 (0)3 44 54 50 33<\/a>.<\/p>\n\n\n\n

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1. Where is the InterContinental Chantilly Ch\u00e2teau Mont Royal?<\/strong><\/h2>\n\n\n\n
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The hotel is located in the heart of the Chantilly forest, in La Chapelle-en-Serval, just 40 minutes from Paris and 20 minutes from Roissy-Charles de Gaulle airport. Its majestic setting makes it the ideal destination for a luxurious stay in the heart of nature.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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2. How can I book a room or suite?<\/strong><\/h2>\n\n\n\n
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You can book directly on our website via this link<\/a>, or contact our reservations team on +33 (0)3 44 54 50 33<\/a>.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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3. What are the arrival and departure times?<\/strong><\/strong><\/strong><\/h2>\n\n\n\n
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Check-in<\/strong> : From 3:00 pm.
Check-out<\/strong> : Until 12:00 noon.
A late check-out service is available on request.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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4. Is the hotel family-friendly?<\/strong><\/strong><\/strong><\/h2>\n\n\n\n
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Yes, we offer family rooms, a cot service on request, and activities for young and old. Discover our family rooms<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

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5. Can I bring my pet?<\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n
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Yes, pets are accepted under certain conditions. Please contact us before your stay for more information.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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6. What categories of rooms and suites do you offer?<\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n
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We offer several categories of accommodation, combining elegance and first-class comfort, suitable for all types of stay:<\/p>\n\n\n\n

Our Cosy, Classic and Premium rooms<\/a> offer an elegant and intimate atmosphere, with breathtaking views of the forest or castle, ideal for a romantic getaway or a business stay.<\/p>\n\n\n\n

For even more space and refinement, our Suites<\/a> feature a lounge area and top-of-the-range amenities for a unique experience.<\/p>\n\n\n\n

Families will appreciate our Family Rooms, designed to provide optimum comfort for young and old alike. Spacious and bright, they are the perfect place to share precious moments in a warm and elegant setting.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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7. Do the rooms have balconies or terraces?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n
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Yes, some rooms and suites offer a private balcony or terrace overlooking the Chantilly forest.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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8. What restaurants are available at the hotel?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n
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The InterContinental Chantilly Ch\u00e2teau Mont Royal invites you on a unique gastronomic journey where the art of the table is expressed in exceptional surroundings:<\/p>\n\n\n\n